Troubleshooting
Don’t worry if you encounter issues with FunPrint. This guide will help you quickly resolve common problems.
Connection Issues
Cannot Connect to Printer
Possible causes and solutions:
-
Bluetooth not enabled
- Check if phone Bluetooth is on
- Check if printer Bluetooth is enabled
-
Too far away
- Bring phone closer to printer (within 1 meter recommended)
- Ensure no obstacles between devices
-
Device pairing problem
- Unpair in system settings
- Search and reconnect again
-
Printer low on battery
- Charge the printer
- Wait for at least 10% charge before trying again
Unstable Connection
Solutions for frequent disconnections:
- Turn off other Bluetooth devices
- Update app to latest version
- Restart printer and phone
- Check for system updates
Print Quality Issues
Blurry Print Output
Troubleshooting steps:
- Clean the print head
- Check if printing paper is damp
- Increase image resolution
- Adjust print intensity
Color Shift
For color printers:
- Calibrate color settings
- Replace with original paper
- Clean ribbon or cartridge
- Check environmental lighting
Incomplete Print
If print content is cut off:
- Check paper size settings
- Adjust content scaling ratio
- Review preview to confirm layout
- Check if paper is jammed
App Issues
App Crashes
Solutions:
- Clear app cache
- Reinstall the app
- Check system version compatibility
- Free up phone storage
Slow Print Speed
Optimization suggestions:
- Lower image resolution
- Close background apps
- Use fast print mode
- Clear print queue
Cannot Import File
Check items:
- Is file format supported
- Is file size within limit
- Is storage permission granted
- Is file corrupted
Hardware Issues
Printer Not Working
Basic checks:
✓ Is power on ✓ Is battery charged ✓ Is paper loaded correctly ✓ Is there paper jam
Printer Making Strange Noises
When unusual sounds occur:
- Stop printing
- Check for foreign objects
- Check if print head is clean
- Contact customer support
Paper Feed Problems
Solutions:
- Check if paper is straight
- Clean paper feed rollers
- Adjust paper position
- Don’t load too much paper at once
Performance Optimization
Extend Battery Life
💡 Turn off printer when not in use 💡 Lower print intensity 💡 Use power-saving mode 💡 Avoid frequent on/off
Improve Print Efficiency
⚡ Batch print content with same settings ⚡ Use print presets ⚡ Prepare print files in advance ⚡ Maintain printer regularly
Get Help
Self-Service
- Check online help documentation
- Visit FAQ page
- Watch video tutorials
Contact Support
If the issue persists:
- 📧 Email service@funprint.net
- 💬 Use in-app live chat
- 📱 Call customer service hotline
- 🌐 Submit ticket on official website
Feedback
We value your feedback:
- In-app “Feedback” feature
- Official website feedback form
- Contact us on social media
💡 Tip: When encountering issues, record detailed error messages and operation steps, which will help our technical team resolve the issue faster.